Refund and Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we accept returns and exchanges under the following conditions:

Returns & Exchanges

  • You may return or exchange your item within 15 calendar days from the date of delivery.
  • Items must be in new, unaltered, and unused condition (see details below).
  • Please note that outlet purchases are considered “final sale” and cannot be returned or exchanged.

What Does “New & Unused” Mean?

We encourage you to fully inspect your bag to ensure it meets your expectations. Feel free to:

  • Carefully unbox and examine the item.
  • Try it on and test its functionality in a clean, indoor environment.
  • Admire its design and features—we want you to love your purchase!

However, to maintain its eligibility for return, please avoid:

  • Using the bag outdoors or in situations where it may get dirty or scuffed.
  • Removing tags or altering the product in any way.

If the item shows any signs of use, we regret that we will be unable to process a refund or exchange and will return it to you.

Defective, Damaged, or Incorrect Items

We take great pride in our craftsmanship, but occasionally issues may occur. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at sales@divvia.com with clear photos of the issue and your order number. We will make it right by offering a full refund or a free replacement, and we will cover all return shipping costs associated with the error.

Processing Your Return & Refund Method

We strive to handle returns and exchanges as quickly as possible. We meticulously inspect each return to ensure it meets our quality standards before approving your request.
Refund Method: Once approved, all refunds will be issued strictly to the original method of payment used for the purchase.
Processing Time: We aim to process most requests within two weeks of receiving your item. Please note that after we issue the refund, it may take an additional 3-5 business days for your bank or credit card company to post the funds to your account. Processing times may also extend slightly during peak seasons due to high order volumes.

Return Shipping Responsibilities

  • If you are returning an item due to personal preference (e.g., color, size, or style), the cost of return shipping will be your responsibility. It’s part of the cost of doing business online, and we appreciate your understanding!
  • Any complimentary promotional items included with your order must also be returned. If you wish to keep them, their retail value will be deducted from your refund.

Important Notes

  • Only purchases made directly through our official website  www.divvia.com are eligible for returns or exchanges.
  • Returns must be initiated by the original purchaser.
  • For return protection, please ensure your return is securely packed with all original packaging (including the dustbag) to prevent damage during transit.

How to Initiate a Return or Exchange

  • Contact Us: Email our customer service team at sales@divvia.com to request a Return Authorization Form and detailed instructions.
  • Follow Guidelines: Ship your return to the address provided in your authorization email.
  • Await Confirmation: Once received, we will inspect your item and notify you via email once your refund or exchange is processed.

Please Note

  • Unauthorized returns (e.g., shipments sent without prior approval or refused deliveries) will incur return shipping fees, which will be deducted from your refund.
  • Final Sale Items, including products purchased during special “Sample Sales,” are non-returnable, non-exchangeable, and not covered by warranty.

Our Commitment to You

We understand that shopping online can sometimes be challenging, especially when you can’t see or touch the product beforehand. That’s why we aim to make our return process as smooth and transparent as possible. If you have any questions or need assistance, our friendly customer service team is always here to help.

Need help?

For further assistance, please reach out to us at sales@divvia.com.
Thank you for choosing Divvia—We believe we can always accompany you on your photography adventure.

DIVVIA LLC
Sheridan, WY 82801
United States